Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Farewell to an industry giant – Narina Horn

The news of Narina Horn, our former Managing Member passing away suddenly in November 2016 has spread through Skills-Universe, contact with clients and Facebook but we still get into contact with folks who are not aware.

Other than that, we feel Narina deserves a tribute.

Narina was born in 1955, attended school in Walvis bay and attended university at Tuks in 1974.

Narina Horn started her education and training career in the South African Army in 1976.  She was one of the first women ever, to reach an officer rank.  After that she commenced training officers.

Narina’s early days in the army

When she left the army in 1981, she started work at Nedbank in the training division.  She always used to say that she was born an educator and boy, did this lady educate!  She often said that you are paid and standing in class for the learner who struggles.  Your purpose as an educator is to get these guys through.

1980s after leaving the army

She could be tough as nails as well! People often stood flabbergasted when she took the drill sergeant approach, barked orders and left you speechless, but you knew exactly what you had to do.  Afterwards, she would tell you that when nothing else worked, this was the most direct way of getting the information to the recipient and it never failed;  the army way.

In later years, she was involved in a Department Of Justice project training End User Computing.  During the project, she found that the learning material could be so much better and this was the beginnings of SmartScript.  It was here in 2003 that Pam & Narina, our two shareholders started on a wonderful journey.

Some of our early clients were Ozone, AST (now Gijima AST) and He&She, a very dear client, still with us today 14 years later.

Narina made such a difference in the industry!  The learning material she wrote was her pride in life. She firmly believed that education was the way forward for anyone willing to work hard to change their circumstances and the way forward for this country.  Together, Pam & Narina helped countless new providers get on their feet, always with the end game in mind, the learner.  Helping the learner by making the learning material user friendly for them has always been the main focus at SmartScript.

Narina never stood back from any challenge, most often a good battle of wits with one of the SETAs.

2012 at a cricket game. She was an avid supporter of all South African sports.

She was large as life.  A huge personality, always willing to help, always at the top of her game, smart as a whip, but with a tiny heart made of gold.

The industry lost a giant the day Narina passed.  Tributes poured in, the phones rang off the hook and stories of Narina’s charity, that nobody ever knew about, because that’s the kind of person she was, touched all our hearts.

We want to thank each and every person who contributed to her rich and colourful life.

We love you and miss you every day.

Below are some of the tributes from others.




Dissociation with Knowledge4U

Dear valued customers,

SmartScript is no longer associated with Knowlege4U.

What does this mean?

Knowledge4U is no longer permitted to sell SmartScript’s learning material as of 5 January 2017.

Should you purchase our learning material through them, please note that it is no longer legal .The intellectual property and distribution rights of the learning material belong strictly to SmartScript.

SmartScript will no longer apply any remedial work on material purchased from Knowledge4U, be liable for any loss or damage due to the transaction or material purchased from this source.

Please don’t hesitate to contact us should you have any questions or concerns.

We look forward to hearing from you!


SmartScript Team

Performance Management

Dear customer

Following is a list of available learning material on Performance Management that we are have on offer:

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
10321 Monitor and maintain performance standards in a Contact Centre 4 12 1,500
10353 Meet performance standards within a Contact Centre 2 6 1,500
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
113909 Coach a team member in order to enhance individual performance in work environment 3 5 1,500
114585 Plan Strategically to improve business performance 4 4 1,500
263456 Plan strategically to improve new venture performance 4 4 1,500
337063 Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 5 5 1,500




Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
13917 Indicate the role of a team leader ensuring that a team meets an organistions standards 3 5 1,500
13953 Apply The Principles Of Situational Leadership To A Business Unit 4 5 1,500
114950 Apply ways of leading in different situations 2 3 1,500
120300 Analyse leadership and related theories in a work context 5 8 1,500
120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6 1,500
120394 Apply communication principles, strategies and processes in a leadership role 4 6 1,500
242819 Motivate and Build a Team 4 10 1,500
242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6 1,500
242822 Employ a systematic approach to achieving objectives 4 10 1,500
242824 Apply leadership concepts in a work context 4 12 1,500

HIV & Aids

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 1,500
8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 1,500
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4 1,500
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 1,500
114491 Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 4 10 1,500
114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500
117493 Provide information about HIV and AIDS and treatment options in community care and support situations 3 6 1,500
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500

Health & Safety

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8016 Maintaining occupational health, safety and general housekeeping 3 8 1,500
9042 Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment 3 7 1,500
9964 Apply health and safety to a work area 2 3 1,500
13223 Apply safety, health and environmental protection procedures 3 6 1,500
13224 Monitor the application of safety, health and environmental protection procedures 4 4 1,500
110064 Contribute to the health, safety and security of the workplace 2 4 1,500
110254 Understand chemical dependency and apply personal health care 1 3 1,500
113852 Occupational health and safety 3 10 1,500
116518 Conduct safety and health representation activities 2 3 1,500
116520 Apply safety, health and environmental principles and procedures in a workplace 2 2 1,500
120335 Conduct an investigation into workplace incidents 3 5 1,500
123589 Maintain a safe and tidy working environment 3 3 1,500
242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4 1,500
244288 Demonstrate understanding of occupational health and safety legislation in the workplace 5 8 1,500
252279 Explain occupational health and safety within the transport industry 2 6 1,500
259617 Conduct an investigation into workplace safety, health and environmental incidents 2 3 1,500
259619 Conduct workplace Occupational Health and Safety (OHS) inspections 2 3 1,500
259622 Describe the functions of the workplace health and safety representative 2 3 1,500
259639 Explain basic health and safety principles in and around the workplace 2 4 1,500

First Aid

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7854 Provide First Aid 4 4 1,500
9965 Render basic first aid 2 3 1,500
12483 Perform basic first aid 2 4 1,500
116534 Carry out basic first aid treatment in the workplace 3 2 1,500
119567 Perform basic life support and first aid procedures 1 5 1,500
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 1,500
254220 Provide primary emergency care/first aid as an advanced first responder 3 8 1,500
376480 Provide first aid as an advanced first responder 3 8 1,500

Fire Fighting

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
12484 Perform basic fire fighting 2 4 1,500
120331 Demonstrate knowledge pertaining to fires in working places 3 3 1,500
252250 Apply fire fighting techniques 1 3 1,500


Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
14359 Behave in a professional manner in a business environment 2 5 1,500
113924 Apply basic business ethics 2 2 1,500
120308 Apply knowledge of self in order to make a personal decision 2 3 1,500
120476 Adhere to professional conduct and organisational ethics 5 4 1,500
242815 Apply the organisation’s code of conduct in a work environment 4 4 1,500
252042 Apply the principles of ethics to improve organisational culture 5 5 1,500
252217 Comply with organisational ethics 4 4 1,500


Unit Std ID

Unit Standard Title



Price (R)


Harness diversity and build on strengths of a diverse working environment





Show understanding of diversity in the workplace





Understand the need for cultural awareness in dealing with customers and colleagues