SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Performance Management

Dear customer

Following is a list of available learning material on Performance Management that we are have on offer:

 

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

10321

Monitor and maintain performance standards in a Contact Centre

4

12

6,768

10353

Meet performance standards within a Contact Centre

2

6

2,687

13912

Apply knowledge of self and team in order to develop a plan to enhance team performance

3

5

3,225

113909

Coach a team member in order to enhance individual performance in work environment

3

5

3,225

114585

Plan Strategically to improve business performance

4

4

3,762

263456

Plan strategically to improve new venture performance

4

4

3,762

337063

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context

5

5

5,644

 

Leadership

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

13912

Apply knowledge of self and team in order to develop a plan to enhance team performance

3

5

3,225

13917

Indicate the role of a team leader ensuring that a team meets an organistions standards

3

5

3,225

13953

Apply The Principles Of Situational Leadership To A Business Unit

4

5

3,762

114950

Apply ways of leading in different situations

2

3

2,867

120300

Analyse leadership and related theories in a work context

5

8

6,776

120389

Explain and apply the concept, principles and theories of motivation in a leadership context 4 6

3,762

120394

Apply communication principles, strategies and processes in a leadership role

4

6

3,762

242819

Motivate and Build a Team

4

10

5,640

242821

Identify responsibilities of a team leader in ensuring that organisational standards are met

4

6

3,762

242822

Employ a systematic approach to achieving objectives

4

10

5,640

242824

Apply leadership concepts in a work context

4

12

6,768

HIV & Aids

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

8494

Demonstrate an understanding of HIV/AIDS and its implications

2

4

2,687

8555

Contribute to information distribution regarding HIV/AIDS in the workplace

4

4

3,762

13915

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

3

4

3,225

14656

Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS

1

5

2,687

114491

Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS)

4

10

5,640

114941

Apply knowledge of HIV/AIDS to a specific business sector and a workplace

3

4

3,225

117493

Provide information about HIV and AIDS and treatment options in community care and support situations

3

6

3,225

244574

Apply knowledge of HIV/AIDS to a specific business sector and a workplace

3

4

3,225

Health & Safety

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

8016

Maintaining occupational health, safety and general housekeeping

3

8

3,440

9042

Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment

3

7

3,225

9964

Apply health and safety to a work area

2

3

2,687

13223

Apply safety, health and environmental protection procedures

3

6

3,225

13224

Monitor the application of safety, health and environmental protection procedures

4

4

3,762

110064

Contribute to the health, safety and security of the workplace

2

4

2,687

110254

Understand chemical dependency and apply personal health care

1

3

2,687

113852

Occupational health and safety

3

10

4,300

116518

Conduct safety and health representation activities

2

3

2,687

116520

Apply safety, health and environmental principles and procedures in a workplace

2

2

2,687

120335

Conduct an investigation into workplace incidents

3

5

3,225

123589

Maintain a safe and tidy working environment

3

3

3,225

242668

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act

4

4

3,762

244288

Demonstrate understanding of occupational health and safety legislation in the workplace

5

8

6,776

252279

Explain occupational health and safety within the transport industry

2

6

2,687

259617

Conduct an investigation into workplace safety, health and environmental incidents

2

3

2,687

259619

Conduct workplace Occupational Health and Safety (OHS) inspections

2

3

2,687

259622

Describe the functions of the workplace health and safety representative

2

3

2,687

259639

Explain basic health and safety principles in and around the workplace

2

4

2,687

back to top

First Aid

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

7854

Provide First Aid

4

4

3,762

9965

Render basic first aid

2

3

2,687

12483

Perform basic first aid

2

4

2,687

116534

Carry out basic first aid treatment in the workplace

3

2

3,225

119567

Perform basic life support and first aid procedures

1

5

2,687

120496

Provide risk-based primary emergency care/first aid in the workplace

2

5

2,687

254220

Provide primary emergency care/first aid as an advanced first responder

3

8

3,840

376480

Provide first aid as an advanced first responder

3

8

3,440

Fire Fighting

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

12484

Perform basic fire fighting

2

4

2,687

120331

Demonstrate knowledge pertaining to fires in working places

3

3

3,225

252250

Apply fire fighting techniques

1

3

2,687

Ethics

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

14359

Behave in a professional manner in a business environment

2

5

2,687

113924

Apply basic business ethics

2

2

2,687

120308

Apply knowledge of self in order to make a personal decision

2

3

2,687

120476

Adhere to professional conduct and organisational ethics

5

4

5,644

242815

Apply the organisation’s code of conduct in a work environment

4

4

3,762

252042

Apply the principles of ethics to improve organisational culture

5

5

5,644

252217

Comply with organisational ethics

4

4

3,762

Diversity

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

15233

Harness diversity and build on strengths of a diverse working environment

5

3

5,644

116720

Show understanding of diversity in the workplace

3

3

3,225

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

3,762

Customer Service

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

7175

Provide customer service in a banking environment

3

3

3,225

7177

Attend to customer enquiries face-to-face and on the telephone in a banking environment

3

4

3,225

8037

Ensuring customer satisfaction and competitive practice

3

2

3,225

8478

Create a guided experience for customers

2

20

7,200

9303

Communicate verbally with clients in a financial environment

3

3

3,225

10025

Handle a range of customer complaints

4

4

3,762

10038

Conduct follow-up with customers to evaluate satisfaction levels

4

14

7,896

10350

Collect and record information queries and requests from customers

2

8

2,880

13885

Provide information to customers in a Contact Centre

2

12

4,320

14050

Care for customers in a community environment

3

5

3,225

14338

Attend to customer enquiries in an office setting

2

2

2,687

110082

Understand the impact of customer service on a business

1

6

2,687

113833

Manage customer satisfaction in a  road transport industry

4

9

5,076

114903

Interact with customers

2

8

2,880

114974

Apply the basic skills of customer service

2

2

2,687

123258

Foster and maintain customer relations

3

10

4,300

242829

Monitor the level of service to a range of customers

4

5

3,762

242901

Apply the principles of good customer service to achieve public sector objectives

4

6

3,762

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

3,762

246740

Care for customers

4

3

3,762

252244

Describe the impact of customer service on a business

1

6

2,687

258156

Build customer relations in an operational unit

3

10

4,300

258162

Sell Products To Customers In A Wholesale And Retail Outlet

3

12

5,160

Conflict Management

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

9533

Use communication skills to handle and resolve conflict in the workplace

3

3

3,225

9960

Communicate verbally and non-verbally in the workplace

3

8

3,440

11505

Identify, Handle and Defuse Security Related Conflict

4

12

6,768

114226

Interpret and manage conflicts within the workplace

5

8

6,776