SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Performance Management

Dear customer

Following is a list of available learning material on Performance Management that we are have on offer:

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
10321 Monitor and maintain performance standards in a Contact Centre 4 12 1,500
10353 Meet performance standards within a Contact Centre 2 6 1,500
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
113909 Coach a team member in order to enhance individual performance in work environment 3 5 1,500
114585 Plan Strategically to improve business performance 4 4 1,500
263456 Plan strategically to improve new venture performance 4 4 1,500
337063 Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 5 5 1,500

 

 

Leadership

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
13917 Indicate the role of a team leader ensuring that a team meets an organistions standards 3 5 1,500
13953 Apply The Principles Of Situational Leadership To A Business Unit 4 5 1,500
114950 Apply ways of leading in different situations 2 3 1,500
120300 Analyse leadership and related theories in a work context 5 8 1,500
120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6 1,500
120394 Apply communication principles, strategies and processes in a leadership role 4 6 1,500
242819 Motivate and Build a Team 4 10 1,500
242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6 1,500
242822 Employ a systematic approach to achieving objectives 4 10 1,500
242824 Apply leadership concepts in a work context 4 12 1,500

HIV & Aids

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 1,500
8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 1,500
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4 1,500
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 1,500
114491 Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 4 10 1,500
114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500
117493 Provide information about HIV and AIDS and treatment options in community care and support situations 3 6 1,500
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500

Health & Safety

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8016 Maintaining occupational health, safety and general housekeeping 3 8 1,500
9042 Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment 3 7 1,500
9964 Apply health and safety to a work area 2 3 1,500
13223 Apply safety, health and environmental protection procedures 3 6 1,500
13224 Monitor the application of safety, health and environmental protection procedures 4 4 1,500
110064 Contribute to the health, safety and security of the workplace 2 4 1,500
110254 Understand chemical dependency and apply personal health care 1 3 1,500
113852 Occupational health and safety 3 10 1,500
116518 Conduct safety and health representation activities 2 3 1,500
116520 Apply safety, health and environmental principles and procedures in a workplace 2 2 1,500
120335 Conduct an investigation into workplace incidents 3 5 1,500
123589 Maintain a safe and tidy working environment 3 3 1,500
242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4 1,500
244288 Demonstrate understanding of occupational health and safety legislation in the workplace 5 8 1,500
252279 Explain occupational health and safety within the transport industry 2 6 1,500
259617 Conduct an investigation into workplace safety, health and environmental incidents 2 3 1,500
259619 Conduct workplace Occupational Health and Safety (OHS) inspections 2 3 1,500
259622 Describe the functions of the workplace health and safety representative 2 3 1,500
259639 Explain basic health and safety principles in and around the workplace 2 4 1,500

First Aid

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7854 Provide First Aid 4 4 1,500
9965 Render basic first aid 2 3 1,500
12483 Perform basic first aid 2 4 1,500
116534 Carry out basic first aid treatment in the workplace 3 2 1,500
119567 Perform basic life support and first aid procedures 1 5 1,500
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 1,500
254220 Provide primary emergency care/first aid as an advanced first responder 3 8 1,500
376480 Provide first aid as an advanced first responder 3 8 1,500

Fire Fighting

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
12484 Perform basic fire fighting 2 4 1,500
120331 Demonstrate knowledge pertaining to fires in working places 3 3 1,500
252250 Apply fire fighting techniques 1 3 1,500

Ethics

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
14359 Behave in a professional manner in a business environment 2 5 1,500
113924 Apply basic business ethics 2 2 1,500
120308 Apply knowledge of self in order to make a personal decision 2 3 1,500
120476 Adhere to professional conduct and organisational ethics 5 4 1,500
242815 Apply the organisation’s code of conduct in a work environment 4 4 1,500
252042 Apply the principles of ethics to improve organisational culture 5 5 1,500
252217 Comply with organisational ethics 4 4 1,500

Diversity

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

15233

Harness diversity and build on strengths of a diverse working environment

5

3

1,500

116720

Show understanding of diversity in the workplace

3

3

1,500

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

1,500

Customer Service

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7175 Provide customer service in a banking environment 3 3 1,500
7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 1,500
8037 Ensuring customer satisfaction and competitive practice 3 2 1,500
8478 Create a guided experience for customers 2 20 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
10025 Handle a range of customer complaints 4 4 1,500
10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 1,500
10350 Collect and record information queries and requests from customers 2 8 1,500
13885 Provide information to customers in a Contact Centre 2 12 1,500
14050 Care for customers in a community environment 3 5 1,500
14338 Attend to customer enquiries in an office setting 2 2 1,500
110082 Understand the impact of customer service on a business 1 6 1,500
113833 Manage customer satisfaction in a  road transport industry 4 9 1,500
114903 Interact with customers 2 8 1,500
114974 Apply the basic skills of customer service 2 2 1,500
123258 Foster and maintain customer relations 3 10 1,500
242829 Monitor the level of service to a range of customers 4 5 1,500
242901 Apply the principles of good customer service to achieve public sector objectives 4 6 1,500
243954 Understand the need for cultural awareness in dealing with customers and colleagues 4 4 1,500
246740 Care for customers 4 3 1,500
252244 Describe the impact of customer service on a business 1 6 1,500
258156 Build customer relations in an operational unit 3 10 1,500

Conflict Management

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
9533 Use communication skills to handle and resolve conflict in the workplace 3 3 1,500
9960 Communicate verbally and non-verbally in the workplace 3 8 1,500
11505 Identify, Handle and Defuse Security Related Conflict 4 12 1,500
114226 Interpret and manage conflicts within the workplace 5 8 1,500