SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Changes at SmartScript HQ in 2018

Dear SmartScript Family

Some changes are happening at home base for us here at SmartScript, so we want to fill you in and keep you in the loop.

 

 

 

 

 

Business Hours have changed as follows:

7:00-15:00 Monday-Thursday

07:00-12:00 Fridays

SmartScript phone lines: we are only available by phone between the following hours:

Mon-Thur: 13:00-15:00

Fri: 11:00-12:00

Should you not be able to reach a SmartScript representative by phone, kindly submit your query via email and we will reply to you toot sweet.

SmartScript no longer accepts “development on demand” requests. Our team will be moving forward with QCTO material which will be made available when it is complete and ready to fly off the shelves.

We thank all of our customers for their loyalty and support over the years and look forward to continuing our relationships with all of you as we move forward into this new phase of business.

Sincerely,

Pamela and Cleo

 

 

 

Farewell to an industry giant – Narina Horn

The news of Narina Horn, our former Managing Member passing away suddenly in November 2016 has spread through Skills-Universe, contact with clients and Facebook but we still get into contact with folks who are not aware.

Other than that, we feel Narina deserves a tribute.

Narina was born in 1955, attended school in Walvis bay and attended university at Tuks in 1974.

Narina Horn started her education and training career in the South African Army in 1976.  She was one of the first women ever, to reach an officer rank.  After that she commenced training officers.

Narina’s early days in the army

When she left the army in 1981, she started work at Nedbank in the training division.  She always used to say that she was born an educator and boy, did this lady educate!  She often said that you are paid and standing in class for the learner who struggles.  Your purpose as an educator is to get these guys through.

1980s after leaving the army

She could be tough as nails as well! People often stood flabbergasted when she took the drill sergeant approach, barked orders and left you speechless, but you knew exactly what you had to do.  Afterwards, she would tell you that when nothing else worked, this was the most direct way of getting the information to the recipient and it never failed;  the army way.

In later years, she was involved in a Department Of Justice project training End User Computing.  During the project, she found that the learning material could be so much better and this was the beginnings of SmartScript.  It was here in 2003 that Pam & Narina, our two shareholders started on a wonderful journey.

Some of our early clients were Ozone, AST (now Gijima AST) and He&She, a very dear client, still with us today 14 years later.

Narina made such a difference in the industry!  The learning material she wrote was her pride in life. She firmly believed that education was the way forward for anyone willing to work hard to change their circumstances and the way forward for this country.  Together, Pam & Narina helped countless new providers get on their feet, always with the end game in mind, the learner.  Helping the learner by making the learning material user friendly for them has always been the main focus at SmartScript.

Narina never stood back from any challenge, most often a good battle of wits with one of the SETAs.

2012 at a cricket game. She was an avid supporter of all South African sports.

She was large as life.  A huge personality, always willing to help, always at the top of her game, smart as a whip, but with a tiny heart made of gold.

The industry lost a giant the day Narina passed.  Tributes poured in, the phones rang off the hook and stories of Narina’s charity, that nobody ever knew about, because that’s the kind of person she was, touched all our hearts.

We want to thank each and every person who contributed to her rich and colourful life.

We love you and miss you every day.

Below are some of the tributes from others.

 

 

 

Dissociation with Knowledge4U

Dear valued customers,

SmartScript is no longer associated with Knowlege4U.

What does this mean?

Knowledge4U is no longer permitted to sell SmartScript’s learning material as of 5 January 2017.

Should you purchase our learning material through them, please note that it is no longer legal .The intellectual property and distribution rights of the learning material belong strictly to SmartScript.

SmartScript will no longer apply any remedial work on material purchased from Knowledge4U, be liable for any loss or damage due to the transaction or material purchased from this source.

Please don’t hesitate to contact us should you have any questions or concerns.

We look forward to hearing from you!

Regards,

SmartScript Team

The debate about cheap versus expensive learning material

By Narina Horn – Managing Member

A lot has been said about training providers buying cheap material and it seems that some developers automatically assume that, if a client paid what is considered to be a cheap product, the material will automatically be substandard.

While this is certainly true in some instances, it is not a rule and should not be advocated as such. It is unfortunately also a fact that the price of developed material is driven by the market and what our clients, the training providers, can afford. It is also a fact that even more so-called expensive material can be substandard – not everyone is able to develop learning material that actually works and that the learners and facilitators can understand.

At Smartscript, we know exactly what the cost is that is involved in developing learning material. We are also aware of the economic circumstances of many of our clients who simply are not able to pay what we think the material is worth. We have been involved in developing learning material since 2005 and have therefore had the advantage and disadvantage of learning the system together with our clients as well as the Setas, who are also still learning how to actually perfect the system. We have also lived through very difficult economic times with our clients and are very aware of what our clients need as well as what they can actually afford.

Pre 2008 we sold qualifications for amounts between R 60,000 and R80,000. As a matter of fact, we developed a locksmith qualification together with the  Locksmiths Association at a price of R96,000. After the credit crunch, we found that many of our clients just could not pay these high prices any more due to various economic factors. In fact, what happened was that our clients would go and buy some really awful material at the rock bottom prices that we are selling for today. They would then be stuck with material that they could do nothing with and then have to buy material again. We at Smartscript then decided to rather drop our prices in line with these fly by night companies and would then improve our marketing so that we  could sell the material to 5 or 10 clients and make a profit that way. This is good business sense and also therefore ensures that we have a steady income and that our clients have a good quality generic product that at least has our commitment to make the changes required by various Seta evaluators if needed.

If there is anybody out there who doubts the validity of the comments above, consider this: we also write for publishing companies such as Macmillan and Troupant. These publishers sell the FET books for project Management level 3 and 4 at R160 each. One book contains the entire qualification. So, developers, consider this price against the price you wish to charge your customer and think of how many learners your client has to train in order to get his investment  back. The economics of the situation should determine your decision, not your ego. As much as we would like to charge R45,000 or more per qualification, it is just not possible at this moment in time as most of our customers have other options.

Also, bear in mind that even when a developer charges R45,000 or higher, there is no guarantee that the Seta evaluator will be satisfied.

Also, what is very important is that all training providers should insist on something that is called after sales service, where  the developer  commits to making the changes to the material as required by the Seta evaluator. It should never be necessary for our customers to buy new material, really.

We have a proven track record and a vast database as we have been involved in developing of learning material for about 8 years now. We also have  a long list of clients who will confirm that we stick by our commitments. Our clients will also confirm that we send them updated versions (where the changes that were required by the Seta were made for another client) whenever they request  this. We also reward our loyal clients or clients who buy several qualifications from us by dropping the price or giving free material that is expensive and does not sell well due to the price.

Anybody who doubts the quality of our material or our commitment  to walk the road with our clients until the material has been accredited, are welcome to contact us and we  will provide a list of very satisfied customers, some of whom have been with us since 2005. We have worked  very hard to build our customer and material database so that our clients can benefit.

This whole backstabbing attitude of criticising someone else’s work based on the price is something that I really do not understand. Why don’t we rather stand  together, those of us capable of providing a good quality product, and give our customers a full package at a good price. We have a large database but we still do not have everything and there are many FET colleges out there who now need to purchase a lot of material in a short time. If we stop being envious of what other people are doing, we can pool our material, drop the prices and sell to all or most of the training providers and FET colleges out there. This could give us cash flow so that we can start developing material for the new system that is going to be  applied in 2015, especially for workplace learning. In the meantime there are many many learners who will benefit from this as they would have a bigger variety of learning programmes to choose from closer to where they live.

Come on everyone, there are still many people out there who do not have skills and we are lucky enough to be in the situation where we can actually do some good and make some good money in the process!

 

Farewell Eric-John Estment

Dear Clients,

It is with a heavy heart that we bid farewell to Eric-John, our Sales Manager.

Please note that all Eric’s clients will now be attended to by Pamela Huygen and Narina Horn.

Eric’s email address is still active but will now be managed by Pamela, so you may still email us at sales@smartscript.co.za.

We wish Eric only the best in his future endeavours and thank him for his services while working at SmartScript.

Regards,

SmartScript Team

SmartScript honours Nelson Mandela

As part of the Nelson Mandela Day initiative, and to honour the legacy of our iconic statesman who turns 94 on Wednesday, we are pleased to offer you 67% discount on the following UNIT STANDARDS.

This offer expires on FRIDAY 27 JULY 2012 AT 18HOO.

“67” was chosen, as this is the number of years Madiba spent in the service of South Africa and all its peoples. Today, in recognition of the sacrifices Madiba made for us, all South Africans are  urged to give 67 minutes of our time to help those around us in our community. We choose to give 67% discount, and thereby help with educating and training our nation! Education is the key to success!

To qualify, you need to have ordered, been invoiced and paid Smartscript in full as per the quote we will send you, by Friday 27 July @ 18HOO latest. Sorry, no exceptions allowed.

Use this great opportunity to add quality, aligned material to your portfolio, at prices never to be repeated!

US Number

Description

Level

Credits

Normal Price

Less 67%

9324

Communicate with fellow workers and supervisors

2

4

2,687

887

9506

Communicate in an assertive manner with clients and fellow workers

4

4

3,762

1,242

9533

Use communication skills to handle and resolve conflict in the workplace

3

3

3,225

1,065

9960

Communicate verbally and non-verbally in the workplace

3

8

3,440

1,135

9964

Apply health and safety to a work area

2

3

2,687

887

13915

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace

3

4

3,225

1,065

13928

Monitor and control reception areas

3

4

3,225

1,065

13929

Co-ordinate meetings, minor events and travel arrangements

3

3

3,225

1,065

13930

Monitor and control the receiving and satisfaction of visitors

3

4

3,225

1,065

13931

Monitor and control the maintenance of office equipment

3

4

3,225

1,065

13932

Prepare and process documents for banking

3

5

3,225

1,065

13933

Plan, monitor and control an information system in a business environment

3

3

3,225

1,065

13934

Plan and prepare meeting communications

3

4

3,225

1,065

13935

Plan and conduct basic research in an office environment

3

5

3,225

1,065

13937

Monitor and control office supplies

3

2

3,225

1,065

14346

Process numerical and text data in a business environment

2

2

2,687

887

14348

Process incoming and outgoing telephone calls

2

3

2,687

887

14349

Receive and execute instructions

2

2

2,687

887

14352

Manage a diary for self and others

2

4

2,687

887

14353

Conduct basic financial transactions

2

3

2,687

887

116930

Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance

3

5

3,225

1,065

116931

Use a Graphical User Interface (GUI)-based web-browser to search the Internet

2

4

2,687

887

116932

Operate a personal computer system

1

3

2,687

887

116933

Use a Graphical User Interface (GUI)-based presentation application to create and edit slide presentations

1

3

2,687

887

116935

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application

2

2

2,687

887

116936

Use a Graphical User Interface (GUI)-based database application to work with simple databases

3

3

3,225

1,065

116937

Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets

2

4

2,687

887

116938

Use a Graphical User Interface (GUI)-based word processor to create and edit documents

1

4

2,687

887

116940

Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem

3

6

3,225

1,065

116942

Use a GUI-based word processor to create merged documents

3

3

3,225

1,065

116943

Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph/charts to a spreadsheet

4

3

3,762

1,242

243665

Meet the requirements in order to obtain a provisional licence

2

15

5,400

1,782

243666

Meet the requirements of being a safe driver to obtain a valid driving licence for a motor vehicle

2

22

7,920

2,614

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

3,762

1,242

244176

Use security equipment

2

2

2,687

887

244177

Conduct a security patrol in an area of responsibility

3

7

3,225

1,065

244179

Handle complaints and problems

3

6

3,225

1,065

244181

Perform handover and takeover responsibilities

3

6

3,225

1,065

244182

Give evidence in court

3

4

3,225

1,065

244184

Apply legal aspects in a security environment

3

8

3,440

1,135

244189

Conduct access and egress control

4

7

3,762

1,242

244288

Demonstrate understanding of occupational health and safety legislation in the workplace

5

8

6,776

2,236