SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Communication

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
9302 Access information in order to respond to client enquiries in a financial environment 3 2 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
9324 Communicate with fellow workers and supervisors 2 4 1,500
9506 Communicate in an assertive manner with clients and fellow workers 4 4 1,500
9533 Use communication skills to handle and resolve conflict in the workplace 3 3 1,500
9960 Communicate verbally and non-verbally in the workplace 3 8 1,500
11803 Apply basic written and oral communication skills 2 10 1,500
12433 Use communication techniques effectively 5 8 1,500
13934 Plan and prepare meeting communications 3 4 1,500
14348 Process incoming and outgoing telephone calls 2 3 1,500
114903 Interact with customers 2 8 1,500
115790 Write and present for a wide range of purposes, audiences and contexts 5 5 1,500
120394 Apply communication principles, strategies and processes in a leadership role 4 6 1,500
242833 Give instructions 3 3 1,500
242840 Make oral presentations 4 2 1,500
242842 Plan and prepare for an effective presentation 4 2 1,500