SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Customer Service

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7175 Provide customer service in a banking environment 3 3 1,500
7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 1,500
8037 Ensuring customer satisfaction and competitive practice 3 2 1,500
8478 Create a guided experience for customers 2 20 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
10025 Handle a range of customer complaints 4 4 1,500
10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 1,500
10350 Collect and record information queries and requests from customers 2 8 1,500
13885 Provide information to customers in a Contact Centre 2 12 1,500
14050 Care for customers in a community environment 3 5 1,500
14338 Attend to customer enquiries in an office setting 2 2 1,500
110082 Understand the impact of customer service on a business 1 6 1,500
113833 Manage customer satisfaction in a  road transport industry 4 9 1,500
114903 Interact with customers 2 8 1,500
114974 Apply the basic skills of customer service 2 2 1,500
123258 Foster and maintain customer relations 3 10 1,500
242829 Monitor the level of service to a range of customers 4 5 1,500
242901 Apply the principles of good customer service to achieve public sector objectives 4 6 1,500
243954 Understand the need for cultural awareness in dealing with customers and colleagues 4 4 1,500
246740 Care for customers 4 3 1,500
252244 Describe the impact of customer service on a business 1 6 1,500
258156 Build customer relations in an operational unit 3 10 1,500