SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Customer Service

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

7175

Provide customer service in a banking environment

3

3

3,225

7177

Attend to customer enquiries face-to-face and on the telephone in a banking environment

3

4

3,225

8037

Ensuring customer satisfaction and competitive practice

3

2

3,225

8478

Create a guided experience for customers

2

20

7,200

9303

Communicate verbally with clients in a financial environment

3

3

3,225

10025

Handle a range of customer complaints

4

4

3,762

10038

Conduct follow-up with customers to evaluate satisfaction levels

4

14

7,896

10350

Collect and record information queries and requests from customers

2

8

2,880

13885

Provide information to customers in a Contact Centre

2

12

4,320

14050

Care for customers in a community environment

3

5

3,225

14338

Attend to customer enquiries in an office setting

2

2

2,687

110082

Understand the impact of customer service on a business

1

6

2,687

113833

Manage customer satisfaction in a  road transport industry

4

9

5,076

114903

Interact with customers

2

8

2,880

114974

Apply the basic skills of customer service

2

2

2,687

123258

Foster and maintain customer relations

3

10

4,300

242829

Monitor the level of service to a range of customers

4

5

3,762

242901

Apply the principles of good customer service to achieve public sector objectives

4

6

3,762

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

3,762

246740

Care for customers

4

3

3,762

252244

Describe the impact of customer service on a business

1

6

2,687

258156

Build customer relations in an operational unit

3

10

4,300

258162

Sell Products To Customers In A Wholesale And Retail Outlet

3

12

5,160