SmartScript offers FREE remediation of all of our material, based on an official SETA report. Please find all of our terms and conditions below:
SmartScript offers after sales service in the form of applying changes to the learning material required by a SETA practitioner in order for the client to gain accreditation. This service will be provided at no additional cost to the client.
SmartScript will make the necessary changes to the material within a period of two calendar months after the date of receiving the official SETA report, to ensure that the material is ready for a remedial visit should it not be approved in the first visit. This time frame is subject to change depending on the amount of qualifications purchased, but will stay within reasonable limits. It is also subject to receiving the SETA evaluator’s report. No remedial work will be done according to an eyewitness account of events or notes, or client’s preference. SmartScript will apply remediation strictly within the official report issued by the relevant SETA practitioner. SmartScript will perform remedial work up to one year from date of payment received.