SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Leadership

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
13917 Indicate the role of a team leader ensuring that a team meets an organistions standards 3 5 1,500
13953 Apply The Principles Of Situational Leadership To A Business Unit 4 5 1,500
114950 Apply ways of leading in different situations 2 3 1,500
120300 Analyse leadership and related theories in a work context 5 8 1,500
120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6 1,500
120394 Apply communication principles, strategies and processes in a leadership role 4 6 1,500
242819 Motivate and Build a Team 4 10 1,500
242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6 1,500
242822 Employ a systematic approach to achieving objectives 4 10 1,500
242824 Apply leadership concepts in a work context 4 12 1,500

HIV & Aids

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 1,500
8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 1,500
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4 1,500
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 1,500
114491 Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 4 10 1,500
114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500
117493 Provide information about HIV and AIDS and treatment options in community care and support situations 3 6 1,500
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500

Health & Safety

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8016 Maintaining occupational health, safety and general housekeeping 3 8 1,500
9042 Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment 3 7 1,500
9964 Apply health and safety to a work area 2 3 1,500
13223 Apply safety, health and environmental protection procedures 3 6 1,500
13224 Monitor the application of safety, health and environmental protection procedures 4 4 1,500
110064 Contribute to the health, safety and security of the workplace 2 4 1,500
110254 Understand chemical dependency and apply personal health care 1 3 1,500
113852 Occupational health and safety 3 10 1,500
116518 Conduct safety and health representation activities 2 3 1,500
116520 Apply safety, health and environmental principles and procedures in a workplace 2 2 1,500
120335 Conduct an investigation into workplace incidents 3 5 1,500
123589 Maintain a safe and tidy working environment 3 3 1,500
242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4 1,500
244288 Demonstrate understanding of occupational health and safety legislation in the workplace 5 8 1,500
252279 Explain occupational health and safety within the transport industry 2 6 1,500
259617 Conduct an investigation into workplace safety, health and environmental incidents 2 3 1,500
259619 Conduct workplace Occupational Health and Safety (OHS) inspections 2 3 1,500
259622 Describe the functions of the workplace health and safety representative 2 3 1,500
259639 Explain basic health and safety principles in and around the workplace 2 4 1,500

First Aid

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7854 Provide First Aid 4 4 1,500
9965 Render basic first aid 2 3 1,500
12483 Perform basic first aid 2 4 1,500
116534 Carry out basic first aid treatment in the workplace 3 2 1,500
119567 Perform basic life support and first aid procedures 1 5 1,500
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 1,500
254220 Provide primary emergency care/first aid as an advanced first responder 3 8 1,500
376480 Provide first aid as an advanced first responder 3 8 1,500

Fire Fighting

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
12484 Perform basic fire fighting 2 4 1,500
120331 Demonstrate knowledge pertaining to fires in working places 3 3 1,500
252250 Apply fire fighting techniques 1 3 1,500

Ethics

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
14359 Behave in a professional manner in a business environment 2 5 1,500
113924 Apply basic business ethics 2 2 1,500
120308 Apply knowledge of self in order to make a personal decision 2 3 1,500
120476 Adhere to professional conduct and organisational ethics 5 4 1,500
242815 Apply the organisation’s code of conduct in a work environment 4 4 1,500
252042 Apply the principles of ethics to improve organisational culture 5 5 1,500
252217 Comply with organisational ethics 4 4 1,500

Diversity

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

15233

Harness diversity and build on strengths of a diverse working environment

5

3

1,500

116720

Show understanding of diversity in the workplace

3

3

1,500

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

1,500

Customer Service

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7175 Provide customer service in a banking environment 3 3 1,500
7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 1,500
8037 Ensuring customer satisfaction and competitive practice 3 2 1,500
8478 Create a guided experience for customers 2 20 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
10025 Handle a range of customer complaints 4 4 1,500
10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 1,500
10350 Collect and record information queries and requests from customers 2 8 1,500
13885 Provide information to customers in a Contact Centre 2 12 1,500
14050 Care for customers in a community environment 3 5 1,500
14338 Attend to customer enquiries in an office setting 2 2 1,500
110082 Understand the impact of customer service on a business 1 6 1,500
113833 Manage customer satisfaction in a  road transport industry 4 9 1,500
114903 Interact with customers 2 8 1,500
114974 Apply the basic skills of customer service 2 2 1,500
123258 Foster and maintain customer relations 3 10 1,500
242829 Monitor the level of service to a range of customers 4 5 1,500
242901 Apply the principles of good customer service to achieve public sector objectives 4 6 1,500
243954 Understand the need for cultural awareness in dealing with customers and colleagues 4 4 1,500
246740 Care for customers 4 3 1,500
252244 Describe the impact of customer service on a business 1 6 1,500
258156 Build customer relations in an operational unit 3 10 1,500

Conflict Management

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
9533 Use communication skills to handle and resolve conflict in the workplace 3 3 1,500
9960 Communicate verbally and non-verbally in the workplace 3 8 1,500
11505 Identify, Handle and Defuse Security Related Conflict 4 12 1,500
114226 Interpret and manage conflicts within the workplace 5 8 1,500

Computer Software & IT

Quick navigation links:

Intro to PCs
Intro to Windows
Browser & Internet
MS Word
MS Excel
Outlook
MS PowerPoint
Technical & Other

*Word, Excel, Outlook and PowerPoint are available for Office 2007 & 2010.

Intro to PCs

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
117867 Managing files in a Graphical User Interface (GUI) environment 1 3 1,500
117902 Use generic functions in a Graphical User Interface (GUI)-environment 1 4 1,500
117925 Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 2 3 1,500
117928 Describe the application and effect of Information and Communication Technologies (ICT) on society 4 5 1,500
Intro to Windows

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116932 Operate a personal computer system 1 3 1,500
Browser & Internet

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116931 Use a Graphical User Interface (GUI)-based web-browser to search the Internet 2 4 1,500
115391 Demonstrate an understanding of the principles of the internet and the world-wide-web 4 3 1,500
MS Word

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116938 Use a Graphical User Interface (GUI)-based word processor to create and edit documents 1 4 1,500
117924 Use a Graphical User Interface (GUI)-based word processor to format documents 2 5 1,500
116942 Use a GUI-based word processor to create merged documents 3 3 1,500
119078 Use a GUI-based word processor to enhance a document through the use of tables and columns 3 5 1,500
258877 Demonstrate knowledge of and manipulate master and subdocuments in a Graphical User Interface (GUI)-based word processor 4 4 1,500
258898 Review and create documents using a Graphical User Interface (GUI)-based word processor 3 7 1,500
MS Excel

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116937 Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 2 4 1,500
116940 Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 3 6 1,500
14908 Demonstrate an understanding of testing IT systems against given specifications 4 6 1,500
116943 Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph/charts to a spreadsheet 4 3 1,500
117927 Use a Graphical User Interface (GUI)-based database application to solve a given problem 4 6 1,500
Outlook

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116935 Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 2 2 1,500
116945 Use electronic mail to send and receive messages 2 2 1,500
MS PowerPoint

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116933 Use a Graphical User Interface (GUI)-based presentation application to create and edit slide presentations 1 3 1,500
117923 Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief 2 5 1,500
116930 Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 3 5 1,500
Technical & Other

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14912 Investigate the use of computer technology in an organisation 3 6 1,500
14913 Explain the principles of computer networks 3 5 1,500
14917 Explain computer architecture concepts 4 7 1,500
14919 Resolve computer user’s problems 4 5 1,500
14920 Participate in groups and / or teams to recommend solutions to problems 4 3 1,500
14921 Describe the types of computer systems and associated hardware configurations 4 6 1,500
14922 Demonstrate knowledge of the principles of electronic logic for computing 4 9 1,500
14926 Describe information systems departments in business organisations 4 3 1,500
14927 Apply problem solving strategies 4 4 1,500
14928 Demonstrate knowledge of basic concepts of telecommunications 2 7 1,500
14929 Describe computer cabling 4 4 1,500
14931 Install networked computer application software 4 5 1,500
14932 Describe Synchronous/ Asynchronous Communication with computers 4 7 1,500
14934 Demonstrate an understanding of hardware components for personal computers or handheld computers 4 7 1,500
14935 Repair peripherals for a personal computer or handheld computer to module level 4 9 1,500
14937 Apply the principles of supporting users of local area networks 4 7 1,500
14938 Resolve technical computer problems 4 5 1,500
14939 Assemble a personal computer or handheld computer and peripherals from modules 4 7 1,500
14940 Repair a personal computer or hand-held computer to module level 4 12 1,500
14942 Demonstrate an understanding of computer network communication 4 9 1,500
14943 Install system software and application software for a personal computer or hand-held computer 4 5 1,500
14944 Explain how data is stored on computers 4 7 1,500
14945 Describe and install computer printers 4 2 1,500
14947 Describe data communications 4 4 1,500
14950 Install a personal computer or handheld computer and peripherals 4 7 1,500
14953 Install a local area network 4 10 1,500
14963 Investigate the use of computer technology in an organisation 4 6 1,500
14908 Demonstrate an understanding of testing IT systems against given specifications 4 6 1,500