SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

HIV & Aids

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 1,500
8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 1,500
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4 1,500
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 1,500
114491 Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 4 10 1,500
114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500
117493 Provide information about HIV and AIDS and treatment options in community care and support situations 3 6 1,500
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500

Fire Fighting

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
12484 Perform basic fire fighting 2 4 1,500
120331 Demonstrate knowledge pertaining to fires in working places 3 3 1,500
252250 Apply fire fighting techniques 1 3 1,500

Ethics

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
14359 Behave in a professional manner in a business environment 2 5 1,500
113924 Apply basic business ethics 2 2 1,500
120308 Apply knowledge of self in order to make a personal decision 2 3 1,500
120476 Adhere to professional conduct and organisational ethics 5 4 1,500
242815 Apply the organisation’s code of conduct in a work environment 4 4 1,500
252042 Apply the principles of ethics to improve organisational culture 5 5 1,500
252217 Comply with organisational ethics 4 4 1,500

Customer Service

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7175 Provide customer service in a banking environment 3 3 1,500
7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 1,500
8037 Ensuring customer satisfaction and competitive practice 3 2 1,500
8478 Create a guided experience for customers 2 20 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
10025 Handle a range of customer complaints 4 4 1,500
10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 1,500
10350 Collect and record information queries and requests from customers 2 8 1,500
13885 Provide information to customers in a Contact Centre 2 12 1,500
14050 Care for customers in a community environment 3 5 1,500
14338 Attend to customer enquiries in an office setting 2 2 1,500
110082 Understand the impact of customer service on a business 1 6 1,500
113833 Manage customer satisfaction in a  road transport industry 4 9 1,500
114903 Interact with customers 2 8 1,500
114974 Apply the basic skills of customer service 2 2 1,500
123258 Foster and maintain customer relations 3 10 1,500
242829 Monitor the level of service to a range of customers 4 5 1,500
242901 Apply the principles of good customer service to achieve public sector objectives 4 6 1,500
243954 Understand the need for cultural awareness in dealing with customers and colleagues 4 4 1,500
246740 Care for customers 4 3 1,500
252244 Describe the impact of customer service on a business 1 6 1,500
258156 Build customer relations in an operational unit 3 10 1,500

Conflict Management

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
9533 Use communication skills to handle and resolve conflict in the workplace 3 3 1,500
9960 Communicate verbally and non-verbally in the workplace 3 8 1,500
11505 Identify, Handle and Defuse Security Related Conflict 4 12 1,500
114226 Interpret and manage conflicts within the workplace 5 8 1,500

Farewell Eric-John Estment

Dear Clients,

It is with a heavy heart that we bid farewell to Eric-John, our Sales Manager.

Please note that all Eric’s clients will now be attended to by Pamela Huygen and Narina Horn.

Eric’s email address is still active but will now be managed by Pamela, so you may still email us at sales@smartscript.co.za.

We wish Eric only the best in his future endeavours and thank him for his services while working at SmartScript.

Regards,

SmartScript Team