SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Diversity

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

15233

Harness diversity and build on strengths of a diverse working environment

5

3

5,644

116720

Show understanding of diversity in the workplace

3

3

3,225

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

3,762

National Certificate: Wholesale and Retail Distribution Level 2

SmartScript is very excited to introduce our latest qualification!

We have recently completed 49280 Wholesale and Retail Distribution Level 2.

Introductory price @ R12,000!  An absolute steal since you may train and make as many copies of the material as you wish.

Curriculum:

49280: Level 2 Credits 120

Layout according to exit level outcomes

Qualification rules

The Certificate is made up of a planned combination of learning outcomes that have a defined purpose and may provide qualifying learners with applied competence and a foundation for further learning.

The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 120 credits is required to complete the Qualification.

In this Qualification the credits are allocated as follows :

  • Fundamental: 36 credits (30 %)
  • Core: 39 credits (33 %)
  • Elective: 45 credits (37 %)

Min. Credit Total: 120 credits

Exit level outcomes

1. Communicate both verbally and in writing.

Range: Construction activities include Painting, Tiling, Plastering, Masonry, Joinery, Carpentry, and Roofing

Assessment criteria

  • Texts are read and responded to
  • Main ideas in literary texts are identified and interpreted
  • A variety of speaking and listening strategies, accommodating socio-cultural sensitivities, are used to maintain communication
  • Information is organised and presented in a focused and coherent manner
  • A specific audience and purpose is written for by adapting language to suit the context

Module 1: Communication fundamentals

Fundamental 8963 Access and use information from texts Level 2 5
Fundamental 8962 Maintain and adapt oral communication Level 2 5
Fundamental 8967 Use language and communication in occupational learning programmes Level 2 5
Fundamental 8964 Write for a defined context Level 2 5

 

2. Understand and apply mathematics

Assessment criteria

  • Rational and irrational numbers and number systems are understood and applied in terms of basic business calculations
  • Basic calculations are made using a range of techniques and electronic equipment
  • Scientific notation is understood and used
  • The legal requirements associated with Wholesale and Retail calculations are recognised
  • Problems are solved by using a range of patterns and mathematical functions
  • 3- Dimensional shapes are used to measure and calculate physical quantities
  • Probability and statistical concepts are understood and used in problem solving and decision making

Module 2: Numeracy fundamentals

Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems Level 2 3
Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems Level 2 3
Fundamental 9008 Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts Level 2 3
Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life Level 2 2
Fundamental 9007 Work with a range of patterns and functions and solve problems Level 2 5

3. Perform stock related functions

Assessment criteria

  • Stock is received into the wholesale or retail outlet ensuring that stock balances are maintained
  • Stock is safely delivered to customers
  • Legal requirement and organisation policies and procedures for transporting goods are applied
  • Administrative functions related to stock receipt and delivery are performed
  • Stock is packed in appropriately selected areas
  • Instructions to pick stock are interpreted and stock is picked accordingly
  • Stock is picked, packed and moved in such a way as to minimize damages
  • The financial impact of stock on the business is explained
  • Stock flow through the DC/Warehouse is explained
  • The recording of stock movement on the stock management system is explained and the system is accessed and stock movement recorded/interpreted according to organisational procedures
  • Stock takes are performed
  • Discrepancies between actual stock and stock reports are solved

CCFO

Count stock for a stock-take:

  • Team work
  • Organisation
  • Information
  • Communication
  • Related systems

Move, pack and maintain stock:

  • Team work
  • Organisation
  • Information
  • Communication
  • Technology
  • Related systems

Pick stock:

  • Solve problems
  • Organisation
  • Information
  • Communication
  • Technology
  • Related systems

Module 3: Work with stock

Core 114891 Count stock for a stock-take Level 2 5
Core 117898 Move, pack and maintain stock in a distribution centre/warehouse Level 2 12
Core 117899 Pick stock in a distribution centre/warehouse Level 2 12
Elective 117891 Despatch stock from a distribution centre Level 3 12
Elective 117897 Maintain stock balances in a distribution centre Level 3 8

4. Define the core concepts of the W & R environment

Assessment criteria

  • An understanding of the wholesale & retail business environment is demonstrated
  • The relationship between various categories and sub-sectors within the Wholesale and Retail environment is identified
  • The relationship between various operational departments in a Wholesale and Retail store is identified
  • The store’s target market is identified
  • The flow of stock and sales through a wholesale/retail operation is explained s

CCFO

Define the core concepts of the W&R environment:

  • Solve problems
  • Organisation
  • Information
  • Related systems

Module 4: The wholesale and retail environment

Core 114895 Define the core concepts of the wholesale and retail environment Level 2 10

 

5. Work safely (Electives)

Maintain a safe and secure Wholesale and Retail environment

Assessment criteria

  • Legislation regarding Occupational Health and Safety is understood and applicable safety procedures in workplace are described
  • Appropriate action can be taken with regards to hazards and emergency situations
  • Internal and external housekeeping standards are maintained

CCFO

Maintain a safe and secure environment:

  • Solve problems
  • Team work
  • Information
  • Communication
  • Related systems

Module 5: Work safely

Elective 114912 Maintain a safe and secure wholesale and retail environment Level 2 10

10. Deal with customers

Assessment criteria

  • Products and services are sold to customers
  • Customer queries / complaints are resolved
  • Customer service and satisfaction levels are maintained

Module 6: Work with customers

Elective 114911 Resolve customer queries / complaints Level 3 8
Elective 14359 Behave in a professional manner in a business environment Level 2 5
Elective 14342 Manage time and work processes within a business environment Level 2 4

11. Contact Centre operations

Apply in and out bound call centre operations within a commercial environment

Assessment criteria

  • Calls from customers are retrieved timeously and according to company specific procedures and methodologies
  • Subject information from customers is recorded and inputted in accordance with specific organisational requirements
  • Follow up procedures are conducted consistently and are consistent with customer requirements
  • Calls are placed to customers as defined in work place instructions
  • Information from customers is recorded correctly and according to organisational policies and procedures
  • Customer queries are responded to according to company specific timeframes
  • Tele-sales transactions are handled according to organisational and customers’ requirements

Module 7: Contact Centre

Elective 10358 Apply in-bound Contact Centre Operations within a commercial environment Level 2 8
Elective 13883 Apply out-bound Contact Centre Operations within a commercial environment Level 3 8

 

Introductory price valid from 1 – 31 October 2012.

Wholesale and Retail Distribution L2

We are proud to announce that we are currently developing National Certificate: Wholesale and Retail Distribution Level 2.

Should you be interested in purchasing this material, please contact us for more information.

 

Planned roll out: 49280 NC: Wholesale and Retail Distribution

Level 2 Credits 120

Exit level outcomes

1. Communicate both verbally and in writing. Delivery 6 July 2012

Module 1: Communication Fundamentals

Fundamental 8963 Access and use information from texts Level 2 5
Fundamental 8962 Maintain and adapt oral communication Level 2 5
Fundamental 8967 Use language and communication in occupational learning programmes Level 2 5
Fundamental 8964 Write for a defined context Level 2 5

2. Understand and apply mathematics: Delivery 13 July 2012

Module 2: Numeracy Fundamentals

Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems Level 2 3
Fundamental 7480 Demonstrate understanding of rational and irrational numbers and number systems Level 2 3
Fundamental 9008 Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts Level 2 3
Fundamental 7469 Use mathematics to investigate and monitor the financial aspects of personal and community life Level 2 2
Fundamental 9007 Work with a range of patterns and functions and solve problems Level 2 5

3. Perform stock related functions: Delivery 20 July 2012

Module 3: Work With Stock

Core 114891 Count stock for a stock-take Level 2 5
Core 117898 Move, pack and maintain stock in a distribution centre/warehouse Level 2 12
Core 117899 Pick stock in a distribution centre/warehouse Level 2 12

4.  Define the core concepts of the W & R environment: Delivery 27 July 2012

Module 4: The Wholesale And Retail Environment

Core 114895 Define the core concepts of the wholesale and retail environment Level 2 10

5. Work safely (Electives): Delivery 3 August 2012

Module 5: Work Safely

Elective 114912 Maintain a safe and secure wholesale and retail environment Level 2 10

10. Deal with customers: Delivery 10 August 2012

Module 6: Work With Customers

Elective 114911 Resolve customer queries / complaints Level 3 8
Elective 114900 Sell products to customers in a Wholesale and Retail outlet Level 3 12

11. Contact Centre operations: Delivery 17 August 2012

Module 7: Contact Centre

Elective 10358 Apply in-bound Contact Centre Operations within a commercial environment Level 2 8
Elective 13883 Apply out-bound Contact Centre Operations within a commercial environment Level 3 8

 

 

Useful links

You might find the following links useful:

SAQA – South African Qualifications Authority

www.saqa.org.za

 

NQF – National Qualifications Framework

www.nqf.org.za

 

CHE – Council on Higher Education and Higher Education Quality Committee

is an independent statutory body responsible for advising the Minister of Higher Education and Training on all higher education policy issues, and for quality assurance in higher education.

www.che.ac.za

 

Umalusi – Council for Quality Assurance in General and Further Education and Training.

Umalusi Council sets and monitors standards for general and further education and training in South Africa in accordance with the General and Further Education and Training Quality Assurance Act, 2001

www.umalusi.org.za

Development Practices

It is with great pleasure that we introduce our latest qualification!

 

Qual No

Qualification Title

Level

Credits

Price

50334

National Diploma: Occupationally Directed Education, Training and Development Practices

5

240

R45,000

Contact Us for more information.

SDF Skills Training Programme

SAQA ID

Name

Level

Cred

Price

15217

Develop an organisational training and development plan

5

6

5,644

15218

Conduct an analysis to determine outcomes of learning for skills development and other purposes

6

4

5,644

15221

Provide information and advice regarding skills development and related issues

5

4

5,644

15227

Conduct skills development administration in an organisation

4

4

3,762

15231

Create and use a range of resources

5

4

5,644

15232

Coordinate planned skills development interventions in an organisation

5

6

5,644

Total

31,982

Road Transport Qualifications

Qual No

Qualification Title

Level

Credits

Price

48439

Further Education and Training Certificate: Road Transport Supervision

4

138

R25,000

50285

National Certificate: Professional Driving

3

122

R17,500

Qual No

Qualification Title

Level

Credits

Price

57831

National Certificate: Freight Handling

3

128

R25,000

59365

National Certificate: Freight Forwarding and Customs Compliance

3

130

R25,000

The following qualification is only available without the scheduling unit standard

Qual No

Qualification Title

Level

Credits

Price

48437

National Certificate: Road Transport

3

133

R20,000