SmartScript

Development of NQF aligned training material

SmartScript - Development of NQF aligned training material

Leadership

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
13912 Apply knowledge of self and team in order to develop a plan to enhance team performance 3 5 1,500
13917 Indicate the role of a team leader ensuring that a team meets an organistions standards 3 5 1,500
13953 Apply The Principles Of Situational Leadership To A Business Unit 4 5 1,500
114950 Apply ways of leading in different situations 2 3 1,500
120300 Analyse leadership and related theories in a work context 5 8 1,500
120389 Explain and apply the concept, principles and theories of motivation in a leadership context 4 6 1,500
120394 Apply communication principles, strategies and processes in a leadership role 4 6 1,500
242819 Motivate and Build a Team 4 10 1,500
242821 Identify responsibilities of a team leader in ensuring that organisational standards are met 4 6 1,500
242822 Employ a systematic approach to achieving objectives 4 10 1,500
242824 Apply leadership concepts in a work context 4 12 1,500

HIV & Aids

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8494 Demonstrate an understanding of HIV/AIDS and its implications 2 4 1,500
8555 Contribute to information distribution regarding HIV/AIDS in the workplace 4 4 1,500
13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 3 4 1,500
14656 Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 1 5 1,500
114491 Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 4 10 1,500
114941 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500
117493 Provide information about HIV and AIDS and treatment options in community care and support situations 3 6 1,500
244574 Apply knowledge of HIV/AIDS to a specific business sector and a workplace 3 4 1,500

Health & Safety

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
8016 Maintaining occupational health, safety and general housekeeping 3 8 1,500
9042 Demonstrate an understanding of food or beverage safety practices and procedures in the food or beverage manufacturing environment 3 7 1,500
9964 Apply health and safety to a work area 2 3 1,500
13223 Apply safety, health and environmental protection procedures 3 6 1,500
13224 Monitor the application of safety, health and environmental protection procedures 4 4 1,500
110064 Contribute to the health, safety and security of the workplace 2 4 1,500
110254 Understand chemical dependency and apply personal health care 1 3 1,500
113852 Occupational health and safety 3 10 1,500
116518 Conduct safety and health representation activities 2 3 1,500
116520 Apply safety, health and environmental principles and procedures in a workplace 2 2 1,500
120335 Conduct an investigation into workplace incidents 3 5 1,500
123589 Maintain a safe and tidy working environment 3 3 1,500
242668 Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 4 1,500
244288 Demonstrate understanding of occupational health and safety legislation in the workplace 5 8 1,500
252279 Explain occupational health and safety within the transport industry 2 6 1,500
259617 Conduct an investigation into workplace safety, health and environmental incidents 2 3 1,500
259619 Conduct workplace Occupational Health and Safety (OHS) inspections 2 3 1,500
259622 Describe the functions of the workplace health and safety representative 2 3 1,500
259639 Explain basic health and safety principles in and around the workplace 2 4 1,500

First Aid

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7854 Provide First Aid 4 4 1,500
9965 Render basic first aid 2 3 1,500
12483 Perform basic first aid 2 4 1,500
116534 Carry out basic first aid treatment in the workplace 3 2 1,500
119567 Perform basic life support and first aid procedures 1 5 1,500
120496 Provide risk-based primary emergency care/first aid in the workplace 2 5 1,500
254220 Provide primary emergency care/first aid as an advanced first responder 3 8 1,500
376480 Provide first aid as an advanced first responder 3 8 1,500

Fire Fighting

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
12484 Perform basic fire fighting 2 4 1,500
120331 Demonstrate knowledge pertaining to fires in working places 3 3 1,500
252250 Apply fire fighting techniques 1 3 1,500

Ethics

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
14359 Behave in a professional manner in a business environment 2 5 1,500
113924 Apply basic business ethics 2 2 1,500
120308 Apply knowledge of self in order to make a personal decision 2 3 1,500
120476 Adhere to professional conduct and organisational ethics 5 4 1,500
242815 Apply the organisation’s code of conduct in a work environment 4 4 1,500
252042 Apply the principles of ethics to improve organisational culture 5 5 1,500
252217 Comply with organisational ethics 4 4 1,500

Diversity

Unit Std ID

Unit Standard Title

NQF Lev

Credits

Price (R)

15233

Harness diversity and build on strengths of a diverse working environment

5

3

1,500

116720

Show understanding of diversity in the workplace

3

3

1,500

243954

Understand the need for cultural awareness in dealing with customers and colleagues

4

4

1,500

Customer Service

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
7175 Provide customer service in a banking environment 3 3 1,500
7177 Attend to customer enquiries face-to-face and on the telephone in a banking environment 3 4 1,500
8037 Ensuring customer satisfaction and competitive practice 3 2 1,500
8478 Create a guided experience for customers 2 20 1,500
9303 Communicate verbally with clients in a financial environment 3 3 1,500
10025 Handle a range of customer complaints 4 4 1,500
10038 Conduct follow-up with customers to evaluate satisfaction levels 4 14 1,500
10350 Collect and record information queries and requests from customers 2 8 1,500
13885 Provide information to customers in a Contact Centre 2 12 1,500
14050 Care for customers in a community environment 3 5 1,500
14338 Attend to customer enquiries in an office setting 2 2 1,500
110082 Understand the impact of customer service on a business 1 6 1,500
113833 Manage customer satisfaction in a  road transport industry 4 9 1,500
114903 Interact with customers 2 8 1,500
114974 Apply the basic skills of customer service 2 2 1,500
123258 Foster and maintain customer relations 3 10 1,500
242829 Monitor the level of service to a range of customers 4 5 1,500
242901 Apply the principles of good customer service to achieve public sector objectives 4 6 1,500
243954 Understand the need for cultural awareness in dealing with customers and colleagues 4 4 1,500
246740 Care for customers 4 3 1,500
252244 Describe the impact of customer service on a business 1 6 1,500
258156 Build customer relations in an operational unit 3 10 1,500

Conflict Management

Unit Std ID Unit Standard Title NQF Lev Credits Price (R)
9533 Use communication skills to handle and resolve conflict in the workplace 3 3 1,500
9960 Communicate verbally and non-verbally in the workplace 3 8 1,500
11505 Identify, Handle and Defuse Security Related Conflict 4 12 1,500
114226 Interpret and manage conflicts within the workplace 5 8 1,500

The debate about cheap versus expensive learning material

By Narina Horn – Managing Member

A lot has been said about training providers buying cheap material and it seems that some developers automatically assume that, if a client paid what is considered to be a cheap product, the material will automatically be substandard.

While this is certainly true in some instances, it is not a rule and should not be advocated as such. It is unfortunately also a fact that the price of developed material is driven by the market and what our clients, the training providers, can afford. It is also a fact that even more so-called expensive material can be substandard – not everyone is able to develop learning material that actually works and that the learners and facilitators can understand.

At Smartscript, we know exactly what the cost is that is involved in developing learning material. We are also aware of the economic circumstances of many of our clients who simply are not able to pay what we think the material is worth. We have been involved in developing learning material since 2005 and have therefore had the advantage and disadvantage of learning the system together with our clients as well as the Setas, who are also still learning how to actually perfect the system. We have also lived through very difficult economic times with our clients and are very aware of what our clients need as well as what they can actually afford.

Pre 2008 we sold qualifications for amounts between R 60,000 and R80,000. As a matter of fact, we developed a locksmith qualification together with the  Locksmiths Association at a price of R96,000. After the credit crunch, we found that many of our clients just could not pay these high prices any more due to various economic factors. In fact, what happened was that our clients would go and buy some really awful material at the rock bottom prices that we are selling for today. They would then be stuck with material that they could do nothing with and then have to buy material again. We at Smartscript then decided to rather drop our prices in line with these fly by night companies and would then improve our marketing so that we  could sell the material to 5 or 10 clients and make a profit that way. This is good business sense and also therefore ensures that we have a steady income and that our clients have a good quality generic product that at least has our commitment to make the changes required by various Seta evaluators if needed.

If there is anybody out there who doubts the validity of the comments above, consider this: we also write for publishing companies such as Macmillan and Troupant. These publishers sell the FET books for project Management level 3 and 4 at R160 each. One book contains the entire qualification. So, developers, consider this price against the price you wish to charge your customer and think of how many learners your client has to train in order to get his investment  back. The economics of the situation should determine your decision, not your ego. As much as we would like to charge R45,000 or more per qualification, it is just not possible at this moment in time as most of our customers have other options.

Also, bear in mind that even when a developer charges R45,000 or higher, there is no guarantee that the Seta evaluator will be satisfied.

Also, what is very important is that all training providers should insist on something that is called after sales service, where  the developer  commits to making the changes to the material as required by the Seta evaluator. It should never be necessary for our customers to buy new material, really.

We have a proven track record and a vast database as we have been involved in developing of learning material for about 8 years now. We also have  a long list of clients who will confirm that we stick by our commitments. Our clients will also confirm that we send them updated versions (where the changes that were required by the Seta were made for another client) whenever they request  this. We also reward our loyal clients or clients who buy several qualifications from us by dropping the price or giving free material that is expensive and does not sell well due to the price.

Anybody who doubts the quality of our material or our commitment  to walk the road with our clients until the material has been accredited, are welcome to contact us and we  will provide a list of very satisfied customers, some of whom have been with us since 2005. We have worked  very hard to build our customer and material database so that our clients can benefit.

This whole backstabbing attitude of criticising someone else’s work based on the price is something that I really do not understand. Why don’t we rather stand  together, those of us capable of providing a good quality product, and give our customers a full package at a good price. We have a large database but we still do not have everything and there are many FET colleges out there who now need to purchase a lot of material in a short time. If we stop being envious of what other people are doing, we can pool our material, drop the prices and sell to all or most of the training providers and FET colleges out there. This could give us cash flow so that we can start developing material for the new system that is going to be  applied in 2015, especially for workplace learning. In the meantime there are many many learners who will benefit from this as they would have a bigger variety of learning programmes to choose from closer to where they live.

Come on everyone, there are still many people out there who do not have skills and we are lucky enough to be in the situation where we can actually do some good and make some good money in the process!